First off-do you use a landline or a cell phone or a combination of the two? Do you have a need for conference calling, or a stable and reliable HOLD and possibly a transfer button if you have more then one employee? Is the internet a big part of your business? Is internet speed very essential to your business? What type of space do you have available for the equipment? Do you mostly sell on line and do you also have a separate “store” where people can come in and purchase the items you sell? If you have a physical store would you like TV service so that people will not get fidgety or bored while they wait for help? (Every bank lately has the news going and I have to admit I find myself watching while I stand in line-it does make the wait easier). Most important—if something suddenly does not work—how long will it take for the company to fix it and how much extra will the SERVICE plan cost.
When you start talking to the various companies’ sales people every last one of them makes their company sound like the best! Hey, they are paid to sell! It is your job to weed through the sales hype and get the options which are right for your business at a price you can afford. Never be afraid to tell that sales person you would like to shop around and will get back to them when you have made your decision. There are lots of companies and if you answer the questions I posed up above honestly you will find a good if not perfect fit for your company. And try to be patient when they keep calling you to see if you have decided yet—they are trying to make a living just like you are!
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11 comments :
It is really hard dealing with some sales people, when they persist and can't take no for an answer. Though not everyone is like that, there is always one sales person you will connect with and understand your needs and who lets you make your own mind up in your own time and thats when you know they are genuine.
honestly, i hate receiving phone calls from people trying sell me something. i just don't have the time to listen or deal with it.:(
You are right, every company would say that they are best. I don't like receiving sales call as well.
I agree it is important to know who you are dealing with in business. One thing I do try to do is stay away from companies that out-source their customer service.
I usually politely decline or don't even answer since I have caller ID.
you seem to have an interesting job. i agree it does get confusing what services to get since there are like hundreds of them out there trying to sell you their service. but that's right the best way to do it is shop around and see which one is the best.
Internet is my business and I need it to be fast and speedy. I am always uploading or designing something.
It can be draining to go through the process of shopping around for the best price (for anything) but it's especially important in the areas you just mentioned where you are locked into a contract so if you pay a higher price, you're locked into it for awhile.
Sometimes, I get frustrated with them so what I did is hang up ...oppsss ... sorry :-(
isn't that wonderful, getting some information from this blog, thanks for sharing
What a great list of questions to ask! When it comes to picking these packages, it's never a matter of comparing apples to apples. Asking the right questions (and having a clear idea of your needs and limitations) are essential to getting the best deal.
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